Fatal Flaws in NHS 111 Scripts Exposed by Tragic Death The case of Christine Clegg's death at Kesteven Grange Care Home in Hull has raised disturbing questions about the protocol used by NHS 111 operators.
A coroner's investigation revealed that a carer's downplaying of Mrs Clegg's fall led to the wrong script being followed, resulting in her death from a traumatic brain injury.
The assistant coroner issued a prevention of future deaths report, highlighting systemic flaws within NHS 111's call scripts.