Why a Friendlier Robot Loses Your Trust Faster When It Messes Up As robots increasingly enter our homes, hospitals, and workplaces, their charm is being put to the test.
A recent study on the humanoid robot Pepper has shed light on a surprising phenomenon: when these expressive machines make mistakes, people's trust in them plummets.
The research involved 50 participants engaging in conversations with Pepper, some animated and others motionless.